Television manufacturer LG has failed to determine the source of a glitch in some of its televisions, which caused them to freeze when screening Nine Network’s programs, despite being notified of the problem three weeks ago.
The manufacturer said 10 models in its television range were affected, but that as far as it was aware, the problem only occurred in Sydney and Melbourne.
(Several readers – responding to this story – have reported the problem in other cities, including Brisbane and Perth.)
A statement released by LG this morning said “LG has become aware that occasional ‘freezing’ problems were experienced with selected TVs when viewing particular network digital programming in metropolitan Melbourne and Sydney over the weekend”.
But upon further questioning an LG spokeswoman admitted “LG became aware of of the issue three weeks ago, [but] did not have any data streaming recorded and therefore were unable to trace the problem”.
LG is getting some very bad press about this, including these two comments from LG customers:
I too have been affected. Funnily enough I reported the problem to them 6 months ago when I first bought the TV. Pretty crap that they won’t even advise customers directly when it’s fixed.
- Posted by: Clark Kent at March 19, 2007 10:57 PM
It seems that the problem lies with both channel nine and lg, the problem usually occurs between 4pm and 5pm and on HD 90. Quick recovery is:
1 Unplug the power and coax (antenna) leads.
2. plug the power lead back in only
3. Do a auto search tune.
4. Plug the coax lead back in again
5. Do another auto search tune again.
FIXED, until the next time…:)
- Posted by: matt at March 20, 2007 12:31 AM
More comments can be found at SMH: Mashup Blog.