It has been revealed that Dodo, an Australian internet service provider and telecommunication company, has had a 700 per cent increase in complaints launched with the Telecommunications Industry Ombudsman in the last 12 months.
The Ombudsman recorded 50,000 complaints for Telstra, including landline telephone, mobile and internet services, while Optus had 20,000. Dodo had almost 20,000 complaints over the 12 month period and has substantially less customers than these two providers. (The Age)
Approximately 3,000 of the complaints to Dodo were with regard to billing and payment, 4,500 about customer service and 3,400 about their landline phone service (Australian Financial Review, Jenkins, C.).
Well a lot of us already knew that Dodo is an absolute bastard Internet Service Provider. I helped my parents leave them about two years ago (they moved to Optusnet). It took them five phone calls to stop Dodo billing their credit card and Dodo rang them back three or four times during the process asking if they would like to return to the service.
Read customer complaints about Dodo here.